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March 2026
If threatened or at risk, exit immediately. This includes:
Do not worry about equipment — retrieve later.
Soap + water, scrub all surfaces including nails for 20 sec, rinse, dry
60%+ alcohol gel, quarter-sized amount, rub until dry before gloving
Wearing PPE, wipe all outer surfaces with manufacturer-approved germicidal wipes. Keep surfaces wet for required contact time per label (2, 3, or 5 min). Wipe dry only after full contact time.
Wipe all items used during exam with approved wipes. Include cords, cables, and connections. Keep wet for contact time; air dry before storing.
Exam tables, countertops, hard non-porous surfaces, work areas. Wipe all exposed areas; keep wet for contact time; air dry.
Never submerge equipment. Do not apply wipes too wet — excess moisture damages electronics.
Decon kits are being shipped to all techs — no need to email support/IT.
Storage: Inside, temperature-controlled — away from harsh heat or cold.
Never set up a unit if bugs/infestations are noted before setup.
Notify your RTM. Notify peers in case someone else disconnects.
Transfer data before bagging. Place unit in 2 trash bags with 1 decon strip on foam area. Remove PPE into bag.
Complete contaminated equipment out-of-service form. Set unit to decon status on Asset Panda. Store in limited-access area.
Re-don PPE, check equipment. If bugs persist, add second strip and reseal. Once clear, air out 2 hrs, wipe down, return to available.
RTMs are your primary point of contact for all questions, concerns, and escalations. The on-call RTM handles weekend operations solo — use text when possible.
Weekend call-outs email:
Do not email individual managers — they are not required to check email on weekends
No weekend shipping. Foresee an issue? Notify Natalie and Amber by 2:00 PM Friday.
If your BT is unblocked, you are expected to work a full 9.5-hour day. Declining assignments within these parameters = refusal.
After 8:00 AM is unacceptable. Early notice lets managers explore coverage solutions.
60-hour guarantee for all full-time EEG Technicians. No additional guarantee if a tech opens availability on off days but doesn't work.
Same 60-hour guarantee. Must be willing and available 5 days/week, including weekends.
60-hour guarantee applies. Unavailable beyond allotted days off after returning → submit PTO. Unable to meet travel requirements → guarantee does not apply.
Core Guarantee: Protects against patient volume fluctuations. PTO, Holiday, Floating Holiday, Bereavement, Jury Duty, FMLA, and Unpaid Leave count toward the guarantee.
Must be willing and available 5 days/week, including weekends for setups, disconnects, maintenance, shipments. May need to leave before 8 AM or return after 6 PM.
9–12, 12–3, 3–5. A 3–5 window can mean arriving home ~8 PM (3 PM arrival + 3 hrs hookup + 2 hr drive).
Texts/calls within 30 minutes. Emails by end of day.
Use iPhone focus-driving mode — auto-responds while driving. Set to activate on Bluetooth connect/disconnect.
Refusing a setup/disconnect/maintenance/shipping within policy → PTO required for hours not worked, no guarantee for that day. Repeated refusals → further follow-up.
Company may amend (30 days' notice) or terminate (60 days' notice) this policy. Violations may result in individual guarantee termination.
Stay available even without appointments — maintenance, shipments, and same-day add-ons may come in. May need to leave before 8 AM or return after 6 PM for travel.
Single-tech markets only. Up to 4 hrs if needed. Remain available for wire maintenance and unit shipments/handoffs.
Google Maps-based. Does not account for unit pickup/drop-off, breaks, maintenance, or traffic.
Appointments 2+ hrs away → schedule between 12–3 PM for travel time. 9 AM or 3 PM appointments 2+ hrs away require written tech approval (email) with RTM CC'd.
| Appointment Type | Time |
|---|---|
| Disconnect | 1 hr |
| Unit Pick Up | 45 min |
| Routine EEG Only | 2 hrs |
| VEEG Without Routine | 2.5 hrs |
| VEEG With Routine | 3 hrs |
| CB Swaps | 1 hr |
| Resets | 2 hrs |
Every unit should have 3 cards at all times. If you were the last tech and the next tech reports a missing card, it falls on you.
Only if IT asks you to hold a card. Put one of your spares in until IT clears it. If IT says ship it, submit a trouble ticket for replacement.
Email your manager and your RTM with the unit number. Then submit a ticket to IT for a replacement.
In Review: Data card issues → notify your manager and your RTM. Natalie and Amber handle unit shipment coordination only — do not contact them for data card issues.
Most markets running even or with one spare unit. We are flipping most units. Update units in real time — not end of day.
Do not tape equipment together. Damaged items → submit a ticket. Never ship unsanitized.
Check with teammates. Verify inventory in Asset Panda. Review DC shipping schedule. Request only after all three steps.
Tue–Fri: By 2:00 PM CST the day before. Sat/Sun/Mon: By 2:00 PM CST Friday. Holidays: By 2:00 PM CST last business day before holiday.
Never ship broken, incomplete, or dirty equipment. Update Asset Panda in real time. Pick up incoming units ASAP — don't wait for the confirmation email.
Look ahead, anticipate gaps, request early. Patients and providers count on us to be ready.
Reply with the unit number you shipped (not tracking). Update Asset Panda: "Shipping" under the tech's name and region.
Irving, TX 75039